Any channel surfer who has quickly clicked past a TV shopping channel may be surprised to learn that QVC’s planned purchase of the Home Shopping Network (HSN) is about to turn these two televised shopping stations into North America’s third biggest online retailer, after Amazon and Walmart. Those two giants may seem to be in … Continued
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Online retail giant Amazon made headlines recently by announcing its planned purchase of high-end grocer Whole Foods. The market responded immediately with stock price leaps for both companies, and The New York Times speculated that the acquisition will poise Amazon to better compete with another retail behemoth, Walmart, in the brick-and-mortar marketplace. However, Amazon is … Continued
Examining Grey Card membership growth rates, average customer spend, and purchase frequency.
One year ago, we dug into Uber ridership and learned just how engaged those riders were. With Uber’s continued growth, and with Lyft gaining share in key markets, how has customer behavior changed? Over the past 4 years, Uber’s domestic consumer business has grown 65x in bookings (akin to GMV): and 83x in customers. US … Continued
A deeper look into Blue Apron's retention, customer spending, and market share.
Ahead of Chipotle’s earnings release today, we took a quick look at the behavior of paying customers since the outbreaks. With millions cashing in on Chipotle’s free burrito campaign, the troubled restaurant chain seems to be bouncing back from its food safety scare. By the end of March, monthly paying customers had reached 79% of … Continued