Like Uber’s ride service, its food delivery business still isn’t profitable. Making things even more challenging is that Eats users aren’t especially loyal. In the first quarter of 2019, 46 percent of people who ordered Uber Eats in the US also ordered from one or more of its competitors, according to Second Measure.
The chart, compiled by the analytics firm Second Measure based on credit card transactions, is an illustration of how fragmented the U.S. market for app-based meal delivery services is.
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